Contracts Supervisor
Balmoral Tanks Ltd is a leading European engineering design and manufacturing company. Following significant investment in both our people and facilities, we now offer what is believed to be the most comprehensive single-source range of tank products in the EU.
We're looking for a Contracts Supervisor to join our Contracts team. This is a varied leadership role combining team supervision, project coordination, data insight and customer support. You will help ensure contracts are delivered safely, efficiently and to a high standard, while supporting continuous improvement across our UK and export operations.
What you'll be doing
- Lead, mentor and support the Contracts Coordinators, including workload planning, training and performance development.
- Own and maintain departmental dashboards, using data to identify trends, bottlenecks, resource pressures and opportunities for improvement.
- Carry out stage-gate reviews and maintain accurate project information within Quest and related systems.
- Monitor project readiness, customer communication, drawing issue times and other key service measures.
- Work with Equipment and Logistics colleagues to improve asset utilisation and reduce unnecessary project costs.
- Support major and non-standard projects through site visits, pre-start meetings and hands-on project assistance.
- Monitor the 'Velocity' of our Customer Communication Plan. Track metrics such as 'Time to Drawing Issue' and 'NPS Survey Response Rate.' Ensure the team is hitting their 72-hour and 2-week targets and intervene where process friction is harming the customer experience.
- Serve as the Departmental Super-User for our Quest, coaching team members to increase utilization of the tool, and lead the initiative to better visualize our data (e.g., Excel Dashboards, Power BI). You have the autonomy to identify manual workflows and propose automated or digital solutions to fix them.
- Build strong client relationships and help resolve project or customer concerns promptly and professionally.
- Ensure work is completed in line with health and safety requirements, agreed programmes, budgets and quality standards.
- Promote Right First Time and On Time In Full ways of working across the team.
What we're looking for
- SMSTS and CSCS qualifications are required.
- Good knowledge of health and safety, including preparing and understanding RAMS.
- Strong planning, organisational and decision-making skills, with the ability to prioritise and manage multiple projects.
- Confident communication and interpersonal skills, with experience dealing directly with customers and handling challenging conversations.
- Commercial awareness and a practical, improvement-focused approach.
- Competence in Microsoft Excel and Word; experience with Quest, Power BI or similar systems would be advantageous.
- Experience in tank construction, erection or a related engineering and site-services environment is desirable.
- A flexible approach to travel, including frequent UK travel, occasional overseas travel and nights away from home.
Experience:
• Detailed knowledge of Epoxy, GFS Bolted Tank construction/erection to high quality standards is desirable.
• Experience of face-to-face contact with customers and ability to represent Balmoral and uphold its core values.
Why join Balmoral?
At Balmoral, we take pride in delivering high-quality products and outstanding customer service. Our people are at the heart of what we do, and we're committed to providing a supportive, safe, and inclusive working environment where teamwork and continuous improvement are encouraged.
What we offer
- Early Friday finish
- Access to the Balmoral Benefits Hub
- Discounts on restaurants, holidays, and major supermarkets
- Cycle-to-work scheme
- Employee Assistance Programme, including confidential support and counselling
- Profit-related bonus
- Increasing annual leave entitlement, with the option to purchase more
- Ongoing training and development opportunities
- Christmas shutdown