Balmoral Tanks Ltd is a leading European engineering design and manufacturing company. As a result of significant investment in people and plant, the company produces what is believed to be the most comprehensive range of tank products available for a single source in the EU.
We are looking for a Export Sales Estimator to join our busy team. The successful candidate will Support the sales team and provide an important link between the salesperson and the clients
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Key Accountabilities
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1
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Operate a safe working environment in line with company policies & procedures.
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2
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Maintaining records of personal development and training.
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3
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Administrative duties for the Export Sales Department (document control, literature management, exhibition planning, updating and managing sales records)
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4
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Processing sales related documentation
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5
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Estimating export sales enquirers and preparing quotations
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6
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Being able to answer client queries regarding their enquiries/orders
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7
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Dealing with any information passed on by the sales team
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Financial Accountability and Dimensions
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- Ensure all estimates are accurate.
- Meeting/Exceeding set margins
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Management Relationships (include direct / indirect reports, external parties)
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Direct reports (internal employees / external parties):
Indirect relationships (internal employees / external parties):
- Sales
- Design
- Contracts
- Production
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Major Challenges
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Maintaining excellent customer relationships
Projecting Balmoral values at all times
Managing customer expectations
Effective communication with overseas clients
Improving on set sales margins
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Qualifications
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- GCSE English & Maths (B or higher)
- A Level’s - Desirable
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Candidate Profile (include Skills & Experience, Attributes, Behaviours)
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Experience:
- Working with multiple departments
- Achieving deadlines
- Exceeding targets
- Sales experience – Desirable
- Dealing with multiple issues at any given moment
Skills & Abilities
- Strong organisational and decision-making skills is essential.
- Ability to read and understand technical drawings.
- Excellent inter-personal skills.
- First class planning & organisational skills.
- Good presentation, written and oral communication skills.
- Must be an innovative thinker and commercially aware
- Must be willing to develop interpersonal and communication skills
- Must be computer literate particularly in Microsoft Excel and Word and Engineering software packages for which further training will be provided.
Personal Qualities
- Mature and customer focused attitude (able to handle difficult discussions and customer complaints) is essential.
- A belief in the fact that customers are revenue & everything else is overhead is essential.
- Able to perform in an environment where accountability and ownership represent Core Values is essential.
- Excited by change and driven to be part of a successful team is desirable
- Willing to challenge colleagues whose behaviour is contradictory to all aspects of RATER, and ultimately the core values of the business.
R Reliability (keeping Company promises –dates, prices, workmanship)
A Authority (knowledge, expertise providing comfort and security to customers)
T Tangibles (appearance of employees, contractors, vehicles, equipment, packaging, behaviour)
E Empathy (understanding of customer’s needs and problems)
R Responsiveness (willingness to help the customer)
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Additional Role Requirements
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Overall, we employ people who are flexible, methodical and effective team players. Everyone must commit to learning and be willing to thrive in a “Right First Time” culture. Your personal values must align with the Core Value of the Business, and you must never treat any customer (internal and or external) with complacency.
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