Thank you for considering a role with Friends of ANCHOR. We’re a local charity that directly supports the ANCHOR Unit, which is the Aberdeen and North Centre for Haematology, Oncology and Radiotherapy. The Unit is our region’s central hub for care and treatment related to cancer and blood disorders.
Friends of ANCHOR currently has 14 core staff members spread across an office-based fundraising team and a wellbeing team who operate within the ANCHOR Unit. We also have a satellite team of additional contracted staff.
Fundraising and Administration Coordinator
Reports to: Head of Fundraising
Works from: Friends of ANCHOR’s fundraising office located within Balmoral Group, based in Altens Aberdeen
Contract terms and hours: Full-time, permanent contract following a successful probationary period
Key responsibilities
Fundraising team support
- Act as the first point of contact for enquiries to the fundraising team, managing the main email inbox, direct phone number and visitors to the office
- Play an active, hands-on support role in the charity’s strategic events and campaigns
- Donor acknowledgement, including writing weekly thank you letters and maintaining accurate records for our donor recognition scheme
- Lead liaison for assigned stakeholder groups including the charity’s Be the Change collection can partners, YPI groups and specified Challenge Events
- Coordinate sign-ups, onboarding communications and acknowledgments for the stakeholder groups above
- Provide support and promotion opportunities for fundraisers as appropriate, including the management of event collateral like fundraising packs and apparel
Event administration
- Manage selected venue and supplier bookings
- Manage and maintain the charity’s record of event risk assessments and incident report logs
- End-to-end prize management and coordination for the charity’s three main fundraising events Brave, Courage on the Catwalk and our Golf Event, including our Tree of Indulgence and Golf Event silent auction
- Administration of the guest experience for our events, including team or ticket bookings, preparation of guest lists, table plans, ID badges and post-event feedback and follow-up
Administration duties
- Maintain an accurate record of the charity’s fundraising collateral out in the community
- Upkeep of the charity’s merchandise stock, including handling and recording online purchases through Shopify
- Coordinate and manage bookings, including for meetings, team training and travel
- Prepare and disseminate minutes from weekly fundraising meetings and monthly team meetings
- Manage office supplies and space
- Administration tasks relating to the charity’s fundraising volunteers, including data capture for new volunteers, rota creation, hour reporting and managing collateral such as cash floats and ID badges
- Coordination of a weekly task list for office-based volunteers
- Managing feedback and Microsoft Forms
Financial administration and database maintenance
- Support the Finance Manager and the fundraising team with day-to-day finance operations and database administration. Training and full procedure onboarding will be provided.
- Invoice management, weekly cash banking and monthly reconciliation of credit card spend
- Following the charity’s established processes to record and reconcile donations and gift aid claims
- Support the fundraising team with regular audit processes
- Follow established processes to maintain the charity’s donor database (CRM), ensuring data integrity, confidentiality, and compliance with data protection regulations. External training can be provided in this area if required.
Who we’re looking for
We’re looking for a skilled, capable team member who has at least three years of experience in a similar or relevant role.
As the first point of contact for many people interacting with the charity (by phone, email and in person) you’ll be professional, warm and have a knack for making people feel at ease.
You’ll also need to be very organised, a diligent record-keeper, and able to juggle a few priorities at once.
The following skills, qualifications or experience will also be essential:
- Experience working within a financial, administrative or coordinator role
- Excellent people skills and a clear, professional communication style
- Proactive, detail-oriented, and impeccable organisation skills
- You’ll be dependable, and work with enthusiasm, energy and pace to match the existing dynamic of the team
- Proficiency in the full Microsoft Office suite
Desirable skills/experience:
- CRM or ticketing systems
- Holds a full UK Driver’s Licence
- Strong analytical skills with a high attention to detail
- Familiarity with financial compliance and data protection regulations (e.g., GDPR)
- Experience working within the third sector and knowledge of fundraising platforms
What we can offer you
We’re a small, hardworking team that shares a strong ambition to do the very best we can.
You’ll join a like-minded group who take great pride in their output, and you will see your hard work turned into direct impact for patients.
You’ll work in a supportive and mission-driven environment, where you will be supported by your direct manager and a small team of skilled and caring colleagues.
You will have the opportunity to develop your personal and professional capabilities and make your mark in a highly rewarding post.
Our team benefits from a social budget, a funded wellbeing programme that is carried out during work hours, and skills development and training is encouraged and supported.
Sometimes, out-of-hours working is required, usually around the launch or running of major initiatives or events like Courage on the Catwalk, or the occasional weekend event. This is compensated on a time-back basis approved by your manager.
Our values
You’ve been emailed a separate document outlining our values. We’ve sent you this because we think it’s key in helping new staff, volunteers and fundraisers understand what’s most important to Friends of ANCHOR.
These values weren’t simply written by someone in a glass office, they’re lived behaviours that our stakeholders identified and put down on paper to describe how we operate, and what we champion.
Please note that a covering letter will be key to the success of your application, and applications without a covering letter will not be considered.
This role will be subject to successful completion of a probationary period.