IT Support Technician - Thurnscoe

IT
Ref: 342 Date Posted: Wednesday 05 May 2021
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Join us and work as part of a busy, fun team - where challenge, variety and personal development is all part of the package.

Balmoral Tanks Ltd is a leading European engineering design and manufacturing company. As a result of significant investment in people and plant, the company produces what is believed to be the most comprehensive range of tank products available for a single source in the EU.

We are looking for an IT Support Technician, to provide IT support to multiple companies within our group with offices located around the UK.  To provide a high quality user experience whilst maintaining the integrity and security of the IT systems.  To distribute and manage our IT assets, and to create and upkeep supporting documentation of systems and processes. Working as part of a small skilled team, this role presents an opportunity to get involved in many different areas of IT and the business.

Candidate will get exposure to the following technologies in the job role:

  • Cisco (Switches, Phone System, HD CCTV systems)
  • Cisco Meraki Devices
  • Windows Server/Active Directory/SQL/Exchange
  • Office 365
  • Autodesk Design Suite/Ansys/Mathcad
  • Microsoft Dynamics GP
  • Mitrefinch Time & Attendance systems
  • Citrix
  • IBM Maximo
  • Apple and Windows Mobile Devices

 

Main Duties:

  • To provide first line support to computer users within the organisation
  • To operate the helpdesk and manage ticketing system
  • Prioritising and managing many open cases at one time
  • Educating users where appropriate to reduce repeat support calls
  • Investigating, diagnosing and solving computer software and hardware faults
  • Installing and configuring computer hardware, software, systems, networks, printers, and phones (mobiles and fixed)
  • Ordering, configuring, and distributing IT equipment
  • Performing routine maintenance on the IT system and computers
  • Asset management and tracking, responsible for keeping assets up to date
  • Performing IT inductions for new employees
  • To maintain security of the IT system, to uphold policies and procedures
  • Developing supporting documentation
  • Create and maintain good working relationships both internally and externally
  • Work extra hours to meet deadlines, perform out of hours work when upgrades are required, and occasionally travel to our other offices for specific projects or support issues
  • Other ad hoc tasks as required

 

Qualification:

Required:        

  • A computing based subject from school, college or university

Desirable:        

  • HND or above in a computing related course

 

Experience:

  • 2 year’s experience in IT support desirable.  We are looking for a positive and motived person to join our team who has a real passion for IT and helping people

 

Skills/Personal Qualities

Required:        

  • Must have a passion for IT and helping people
  • Must have a desire to provide a great user experience
  • Keen interest in technology and desire to try new tools and systems
  • Be able to learn new technologies quickly
  • Good troubleshooting skills
  • Proactive attitude and a willingness to learn
  • Must have well developed interpersonal and communications skills
  • Must be willing to work within a team
  • Must be willing to accept responsibility when given

 

General

  • This is a full-time role
  • Regular working hours will be 8.00-5.00pm (Hours may differ for the first few months depending on experience/training requirements)

 

Benefits

The successful candidate will not only be joining a rapidly growing and exciting company but they will benefit from ongoing training and development, Annual Leave entitlement which increases with length of service, Access to discounts & benefits scheme, secure free car parking, company EAP Scheme and profit based bonus scheme.

This is a fantastic opportunity to join a dynamic and growing business, to develop a career and skills.

 

The jobholder is responsible for developing the Company’s image in the marketplace by pursuing the objectives of RATER:

  • R Responsiveness (willingness to help the customer)
  • A Authority (Knowledge, expertise providing comfort and security to customers)
  • T Tangibles (appearance of employees, contractors, vehicles, equipment, packaging, behaviour)
  • E Empathy (understanding of customer’s needs and problems)
  • R Reliability (keeping Company promises –dates, prices, workmanship)