Balmoral Tanks Ltd is a leading European engineering design and manufacturing company. As a result of significant investment in people and plant, the company produces what is believed to be the most comprehensive range of tank products available for a single source in the EU.
The Company is looking for a PA to the Managing Director to cover maternity leave.
Main Duties
The PA is responsible for supporting the managing director and other senior staff in regards to a range of administration tasks. These include but are not limited to; answering telephone calls, maintaining diaries, arranging appointments, taking messages, filing, typing minutes & booking transport and accommodation where appropriate. Discretion and confidentiality are fundamental prerequisites of the role. Flexible & adaptable, with an ability to work using your own initiative will also be critical for the successful incumbent.
Working closely with the corporate management team, the PA will go about their role displaying high levels of initiative, drive & enthusiasm; and expected to act as an ambassador & role model for our business.
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Data management & filing for the managing director.
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Diary management.
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Screening emails, calls, enquiries and requests, and handling them appropriately.
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Where appropriate, meet & greet all visitors to the facility, ensuring they are aware of our H&S procedures for visitors.
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Organise and attend the monthly senior management meeting, ensuring minutes are taken and distributed appropriately. Ensure the managing director is well prepared for this and all other meetings.
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Where required, liaise with clients, staff and suppliers on behalf of the senior management team.
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Manage the diary for the Llantrisant conference & training rooms. Ensure all meetings, delegates and subject matter are recorded. Provide a monthly summary of utilisation to the managing director.
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Arrange travel & accommodation for the senior management team.
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The jobholder is responsible for developing the Company’s image in the marketplace by pursuing the objectives of RATER:
R Reliability (keeping Company promises –dates, prices, workmanship)
A Authority (knowledge, expertise providing comfort and security to customers)
T Tangibles (appearance of employees, contractors, vehicles, equipment, packaging, behaviour)
E Empathy (understanding of customer’s needs and problems)
R Responsiveness (willingness to help the customer)
Qualifications
Required:
- Minimum HND or Level 3 VQ in an administration/secretarial related discipline.
Experience
Skills and Abilities
Required:
- Good presentation, written and oral communication skills.
Personal Qualities
Required:
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Mature and customer focused (able to handle difficult discussions and customer complaints)
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A belief in the fact that customers are revenue and everything else is an overhead.
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Able to perform in an environment where accountability and ownership represent Core Values which are- Customer focus, Respect, Change management, Motivation, Accountability and Integrity.
Desirable:
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Excited by change and driven to be part of a successful team
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Belief in all aspects of RATER and the positive impact on a business
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Willing to challenge colleagues whose behaviour is contradictory to all aspects of RATER, and ultimately the core values of the business.
Overall, we employ people who are flexible, methodical and effective team players. Everyone must commit to learning and be willing to thrive in a “Right First Time” culture. Your personal values must align with the Core Value of the Business, and you must never treat any customer (internal and or external) with complacency.