Quality Assurance Administrator - Llantrisant

This vacancy is now closed
Quality
Ref: 147 Date Posted: Wednesday 10 Oct 2018
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Balmoral Tanks Ltd is a leading European engineering design and manufacturing company. As a result of significant investment in people and plant, the company produces what is believed to be the most comprehensive range of tank products available for a single source in the EU.

We are looking for Quality Assurance Administrator to join our growing team in Llantrisant, there may be a requirement from time to time to work at other locations, including customer and supplier premises.

The company utilises a range of processes and tools to ensure it focuses on continuous improvement and high levels of customer service levels, including but not limited to;

  • Customer complaint & non-conformance (NCR) process

  • See it, Fix it, Report it (SiFiRi) suggestion scheme

  • Service Level Agreement (SLA)

  • Quality systems auditing

The role entails quality auditing plus collating, analysing and distributing the above data in a manner that ensures our performance in those key areas is made available to everyone in our business. Specifics of each process, and the way in which the information is used will be agreed with the line manager.

Main Duties & Responsibilities

  • Promote the awareness of quality principles and concepts and drive the Right First Time mind-set across the business.

  • Act as a focal point for all of the above processes.

  • Ensure quality data is recorded and filed correctly

  • Support the QA Engineer in preparing for all internal and external audits

  • Conduct audits to verify procedures and Quality Inspection Test Plans are being adhered to throughout the business.

  • Present data on QA performance, including trends & analysis

  • General administrative support to the HSEQ team

  • The jobholder is responsible for positively supporting the Company’s image in the marketplace by pursuing the objectives of RATER:

            R     Reliability (keeping Company promises – dates, prices, workmanship)

            A     Authority (knowledge, expertise providing comfort and security to customers)

            T     Tangibles (appearance of employees, contractors, vehicles, equipment, packaging, behaviour)

            E     Empathy (understanding of customer’s needs and problem)

            R     Responsiveness (willingness to help the customer

 

Attributes

Required

Desirable

Qualifications

  • 5 GCSEs A-C (or equivalent) including Maths and English
  • Internal auditor qualification
  • NVQ in manufacturing operations or similar

Experience

  • Minimum of two years experience of working within an accredited ISO 9001 business.

 

  • Minimum of five years experience in a quality assurance role within an accredited ISO 9001 business
  • Conducting internal and supplier audits
  • Practical knowledge of quality tools and techniques
  • Understanding and experience of  metal manufacturing, GRP manufacturing, planning and process

Skills & Abilities

  • Self motivated, able to prioritise work load and perform under pressure.
  • Excellent inter-personal, presentation and communication skills.
  • Computer literate – including MS Word, Excel, PowerPoint & Outlook

 

Personal Qualities

  • Mature and customer focused attitude (able to handle difficult discussions and customer complaints).
  • A belief in the fact that customers are revenue & everything else is overhead.
  • Able to perform in an environment where accountability and ownership represent Core Values.

 

  • Excited by change and driven to be part of a successful team.

  • Belief in all aspects of RATER and the positive impact on a business.
  • Willing to challenge colleagues whose behaviour is contradictory to all aspects of RATER, and ultimately the core values of the business.

Overall, we employ people who are flexible, methodical and effective team players. Everyone must commit to learning and be willing to thrive in a “Right First Time” culture. Your personal values must align with the Core Value of the Business, and you must never treat any customer (internal and or external) with complacency.