Balmoral Tanks Ltd is a leading European engineering design and manufacturing company. As a result of significant investment in people and plant, the company produces what is believed to be the most comprehensive range of tank products available for a single source in the EU.
Civil engineering, wastewater treatment, drainage, fuel oil containment, rainwater harvesting, bulk liquid, firefighting and potable water storage sectors are all key sectors for the company.
We are looking for a Sales Coordinator based as our offices in Croydon to:
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Ensure the efficient processing of all UK Tanks sales.
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Meet commitments to customers.
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The job holder will liaise closely with Manufacturing, Transport, accounts and Contracts.
Main Duties:
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Receive and review customer enquiries and issue quotation based on agreed margin criteria.
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Progress all quotations through the estimating system.
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Negotiate and agree customer orders to target levels and enter into order processing system.
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Deal with any post-sale customer queries or complaints.Take corrective action and report via NCR/Customer complaints procedure.
The jobholder is responsible for developing the Company’s image in the marketplace by pursuing the objectives of RATER:
R Reliability (keeping Company promises –dates, prices, workmanship)
A Authority (knowledge, expertise providing comfort and security to customers)
T Tangibles (appearance of employees, contractors, vehicles, equipment, packaging, behaviour)
E Empathy (understanding of customer’s needs and problems)
R Responsiveness (willingness to help the customer)
Qualifications
Required:
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Good standard of secondary education.
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Proficient in MS office software
Experience
Required:
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Co-ordination of various functional groups to meet customer deadlines.
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Sales negotiating skills
Desirable:
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General technical/engineering/construction background and able to deal effectively and confidently with customer/installation problems and queries.
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Skills/Training
Required:
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Excellent inter-personal skills.
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First class planning & organisational skills.
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Good presentation, written and oral communication skills.
Personal Qualities
Required:
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Mature and customer focused attitude (able to handle difficult discussions and customer complaints).
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A belief in the fact that customers are revenue & everything else is overhead.
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Able to perform in an environment where accountability and ownership represent Core Values.
Desirable:
- Excited by change and driven to be part of a successful team.
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Belief in all aspects of RATER and the positive impact on a business.
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Willing to challenge colleagues whose behaviour is contradictory to all aspects of RATER, and ultimately the core values of the business.
Overall, we employ people who are flexible, methodical and effective team players. Everyone must commit to learning and be willing to thrive in a “Right First Time” culture. Your personal values must align with the Core Value of the Business, and you must never treat any customer (internal and or external) with complacency.