Do you want to be involved with a growing company which strives to be the best in the world at what they do?
At Balmoral we believe service is our differentiator, if you are customer focused & always deliver on your promises we may have an exciting opportunity for you.
Balmoral Tanks Ltd is a leading European engineering design and manufacturing company. As a result of significant investment in people and plant, the company produces what is believed to be the most comprehensive range of tank products available for a single source in the EU.
We are looking for a Sales Estimator based as our offices in Croydon to:
- Ensure the efficient processing of all UK Tanks sales.
- Meet commitments to customers.
- The job holder will liaise closely with Manufacturing, Transport, accounts and Contracts.
Main Duties:
- Receive and review customer enquiries and issue quotation based on agreed margin criteria.
- Progress all quotations through the estimating system.
- Negotiate and agree customer orders to target levels and enter the order onto our processing system.
- Deal with any post-sale customer queries or complaints.
The jobholder is responsible for developing the Company’s image in the marketplace by pursuing the objectives of RATER:
R Reliability (keeping Company promises –dates, prices, workmanship)
A Authority (knowledge, expertise providing comfort and security to customers)
T Tangibles (appearance of employees, contractors, vehicles, equipment, packaging, behaviour)
E Empathy (understanding of customer’s needs and problems)
R Responsiveness (willingness to help the customer)
Experience
Required:
- Co-ordination of various functional groups to meet customer deadlines.
- Sales negotiating skills
Overall, we employ people who are flexible, methodical and effective team players. Everyone must commit to learning and be willing to thrive in a “Right First Time” culture. Your personal values must align with the Core Value of the Business, and you must never treat any customer (internal and or external) with complacency.
In return for your hard work, you will be entitled to:
- Join the Balmoral Benefits hub
- Restaurant discounts
- Holiday discounts
- Gym memberships
- Cycle to work schemes
- Discounts at large supermarkets
- Access to our Employee Assistance Program
- Confidential support
- Counselling
- Profit related bonus
- Increasing annual leave
- Reduced hours on a Friday
- Ongoing training
- Christmas shutdown