Scheduler - Llantrisant

Contracts
Ref: 165 Date Posted: Tuesday 07 Aug 2018
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Balmoral Tanks Ltd is a leading European engineering design and manufacturing company. As a result of significant investment in people and plant, the company produces what is believed to be the most comprehensive range of tank products available for a single source in the EU.

We are looking for a Scheduler to join our busy Contracts team in Llantrisant.

Main Duties

  • To schedule all tank installations in the most efficient manner, logistically, accurately and within budget, to ensure maximum utilisation of resource and profitability of Site Services activities.

  • Working alongside Production Planner, schedule all production picking to agreed lead times and in an efficient manner to suit production capacity.

  • To schedule and communicate the requirement for jacks over the upcoming weeks.

  • To ensure the Installations manager is constantly kept up to date on resource and any reported Installer issues.

  • To respond swiftly and accurately to all date requests.

  • To liaise with Contracts Supervisor and Coordinators in a timely manner over any changes to the schedule, so that they can ensure Customers are kept advised in advance.

  • To provide insightful logistical solutions.

  • Improving the departments performance in relation to the SLA and response times

  • To scrutinise installation and production requests from contract coordinators (and potentially sales & service staff) and provide feed-back on efficiency and availability

  • To contribute and improve upon the departments SLA and NPS targets, whilst minimising the customer complaints

  • To oversee the planning of all installations and support the contracts team with delivery with a focus on productivity

  • Ensuring escalations regarding deployment, project delivery and resource are resolved by utilizing the relevant support teams.

  • To provide logistical support to the sales & service team

  • To work closely with the production department (in particular the Production Planner) over capacity and availability for successful implementation of the lifecycle delivery.

  • To co-ordinate with contracts coordinators on availability, especially swift notification of any changes.

  • To assist with weekly installer requisitions and employed personnel time sheets

  • To assist with monthly report on installer activity covering all facets of site issues

  • To assist contracts team with problem projects and provide swift and precise action plans

  • Feedback and contribute to the continuous improvement and productivity of all teams – Subcontract and Directly employed

  • Coordinate with Plant and Transport Manager in relation to all site activities

  • The jobholder is responsible for developing the Company’s image in the marketplace by pursuing the objectives of RATER:

    R             Reliability (keeping Company promises –dates, prices, workmanship)

    A             Authority (knowledge, expertise providing comfort and security to customers)

    T              Tangibles (appearance of employees, contractors, vehicles, equipment, packaging, behaviour)

    E              Empathy (understanding of customer’s needs and problems)

    R             Responsiveness (willingness to help the customer)

Attributes

Required

Desirable

Qualifications

 
  • Construction related Industry training

Experience

  • Previous Logistical employment
  • Tank installation or manufacturing experience, preferably in the water storage tank market

Skills & Abilities

  • Excellent communicator
  • Ability to work within a virtual team environment
  • Time management
  • Be able to prioritise and multitask with good attention to details
  • IT Literate
  • Advanced word/Excel
  • Knowledge of Quest system or equivalent

 

Personal Qualities

  • Customer focused attitude (able to handle difficult discussions and customer complaints).
  • A belief in the fact that customers are revenue & everything else is overhead.
  • Able to perform in an environment where accountability and ownership represent Core Values.
  • Excited by change and driven to be part of a successful team.
  • Belief in all aspects of RATER and the positive impact on a business.
  • Willing to challenge colleagues whose behaviour is contradictory to all aspects of RATER, and ultimately the core values of the business.

 

Overall, we employ people who are flexible, methodical and effective team players. Everyone must commit to learning and be willing to thrive in a “Right First Time” culture. Your personal values must align with the Core Value of the Business, and you must never treat any customer (internal and or external) with complacency.