Do you want to be involved with a growing company which strives to be the best in the world at what they do?
At Balmoral we believe service is our differentiator, if you are customer focused & always deliver on your promises, we may have an exciting opportunity for you.
Balmoral Tanks Ltd is a leading Global engineering design and manufacturing company. As a result of significant investment in people and plant, the company produces what is believed to be the most comprehensive range of tank products available for a single source in the EU.
We are currently seeking a highly motivated Senior Project Manager to join our Thurnscoe office.
Brief Description of the job’s function
The Senior Project Manager's primary responsibility is to oversee the efficient execution of all Projects, starting from the handover stage and continuing through to Project completion.
In the capacity of a Senior Project manager, your duties may involve overseeing a single substantial contract or several smaller ones. You will also serve as the primary point of contact for clients, site managers, and sub-contractors throughout the project.
Your key objectives include ensuring that all project work is completed within its designated timeline and budget. This entails managing and supervising an installation team while effectively delegating tasks.
Moreover, you will drive a commitment to customer satisfaction and maintain close collaboration with various departments, including Sales, Design, Production, Quality, Finance, and Despatch.
The Senior Project Manager will also collaborate with Technical Advisors occasionally deployed to overseas sites, providing technical support, and assisting with travel arrangements as needed.
Within our business, the Project Department plays a pivotal role by coordinating the contributions of various disciplines to deliver exceptional customer service while adhering to project budgets.
Our focus on customer service is paramount and serves as a key differentiator that sets Balmoral apart from competitors. We consider our service levels as our sustainable competitive advantage.
The Senior Project Manager's role is supported by a dedicated administration team located at our Thurnscoe manufacturing facility. This position requires a high degree of initiative, drive, and enthusiasm. You will be expected to represent and embody our business as an ambassador and role model, demonstrating responsiveness and support to our customers, even in high-pressure situations.
Key Accountabilities
Effectively plan and oversee the project from the handover phase initiated by the sales team up to its completion.
Regularly update customers on the status of their contracts throughout the project's progression and promptly address customer complaints, inquiries, queries, and requests
Coordinate with internal departments and suppliers to guarantee on-time and complete delivery.
Proactively manage the project, which includes obtaining drawing approvals, ensuring timely invoice issuance, handling project variations, and collecting payments in accordance with the agreed-upon customer payment terms.
Organize the supply and shipment of goods to overseas destinations while adhering to company export procedures and adhering to project budgets.
Report any non-conformities following NCR/Customer complaint procedures and contribute to the investigation and resolution of these issues.
Upon project completion, generate an analysis of the actual expenses versus the budget using the Project management system.
In return for your hard work, you will be entitled to:
- Join the Balmoral Benefits hub.
- Restaurant discounts
- Holiday discounts
- Cycle to work schemes.
- Discounts at large supermarkets
- Access to our Employee Assistance Program
- Confidential support
- Counselling
- Profit related bonus.
- Increasing annual leave
- Reduced hours on a Friday
- Ongoing training
- Christmas shutdown